Terms of Service.

When booking an appointment at Capital Lashes Canberra you agree to have eyelash extensions applied to your natural eyelashes and/ or removed or retouched to the Capital Lashes Canberra Terms of Service.


Lockdown Policy: Capital Lashes has now been through two Lockdown periods where we have not been able to operate. Lockdown has been extremely hard for everyone and no different for us. Because of this and being such a small business, we are not able to refund deposits due to government mandated lockdowns. Instead we will do our absolute best to give those that have appointments cancelled due to lockdowns first choice at appointments after the lockdown ends to another date and time of the clients preference.

Lash Styles: I understand that each and every person has different shaped eyes, could have more or less than average natural lashes, different textured lashes, different lash lengths, different lash curls and therefore each set of lashes is fully customised to my individual lash needs based on their condition and my chosen Lash technician will make the correct judgment and not over weigh my natural lashes if they cannot handle it. I understand that it is completely normal to lose lashes every single day, as every single lash is at a different stage in its lash cycle, this means at each infill each set of lashes will vary in thicknesses and not always be consistent.

If you are worried about your natural lash health or have any questions please contact the salon before booking or book in for a consult first for more complex questions/problems or help choosing the right set for your lashes.


Pre-Appointment Care: Please ensure you are make-up free and have taken your contact lenses (if getting a lash service) out if you have any. It is preferred you do not have coffee as this can cause lashes to flutter. You may also prefer to shower beforehand as depending on your service they may not be able to get wet (lash lifts).

Dirty Lashes Policy: Every lash appointment comes with a lash bath; however, a lash bath is designed to get rid of oils from the skin, dead skin, dirt etc NOT makeup/falsie glue/thick coats of mascara. Cleaning this off will affect the time we have left to perform your service.

Infilling Lash Extension Appointments: You must understand that refill appointments will be necessary every 1-5 weeks to maintain your Eyelash Extensions. Everyone sheds lashes at different rates; however, it is on average between 3-5 natural lashes per day. We do not enforce charging a full set if you have had an accident and lost more lashes than normal, however, we only do infills up to an absolute maximum of exactly 5 weeks (be careful of this if you reschedule an appointment past the 5 week mark).


Removal: It is important to understand that self- removal methods or having another practitioner or professional – even a doctor – remove your extensions may result in excessive lash breakage and temporary damage. You understand coating lashes in oil or pulling them off is not a safe and effective way to remove the lash extensions. If you require a lash removal, you can book one online. Please note: it is obvious to experienced lash artists when lashes have been pulled out.

After Care: You understand that it is your responsibility to look after and maintain your lash/brow services properly. 

Please view our after care guide (see website menu) for your service before booking in.


Infilling Other Salon's Work: Please call Capital Lashes if you wish us to infill another salon's work as we have separate policies around this depending on the quality of work and circumstances.     0437 272 823


Late Policy: There is no fee for being late, however you MUST message us saying that you will be running late and give us an estimated time of arrival. If you are late, we will not run late into someone else’s appointment. Your appointment will be cut short, and our standard fees will still apply. Please DO NOT arrive early. If your appointment is at 10am please come at 10am.


Rescheduling: You are responsible for rescheduling and cancelling your own appointments. Once booked, you have the ability to reschedule appointments however many times up to 48 hours before your scheduled appointment. This allows us a chance to find someone else to take the now vacant spot. Although we cannot always fill the spot, it gives us a fair chance at finding someone. You can reschedule your appointment by using the link in your booking confirmation email.

48 HOURS NOTICE: If you cancel or reschedule your appointment with less than 48 hours’ notice, your deposit will be kept. Deposits are taken in case the client doesn't attend the appointment time they have booked to help pay for the lash artists wage. Our small  business will bare the rest of the loss if cannot attend. Deposits cannot be used for another appointment time if cancelled within 48 hours as the deposit is used to cover the lash artist missing income that day. Our stylists deserve and we are required to give at least 48 hours notice if they have a shift or not that day. Gift vouchers will be void.

NO SHOW: If you do not show up to an appointment without calling and have no PROOF of a valid reason before your appointment, you will be invoiced 100% of the appointment cost. This is because you would have received an email and text reminder of your upcoming appointments (so you can't forget) and we often spend 1/2 an hour preparing for your appointments and will be left waiting around for you. When no shows occur, staff will still need to be paid and other clients waiting for appointments will have missed out. Gift vouchers will be void. Giving us a call, for whatever the reason, is far better than leaving us waiting for you in excitement!

DEPOSIT REFUNDS: Deposits are strictly non-refundable under any circumstance except in case the client as had an allergic reaction and can no longer attend their future appointments. A deposit is taken to insure the client shows up to the appointment they chose to book. If the client cannot attend their FULL SET appointment, they are able to allow a friend to come in their place as long as the friend has also read and agreed to these terms of service and the salon is notified prior. Deposits cannot be transferred to another appointment if you have cancelled your current appointment within 48 hours before your appointment..

As a small business and sole trader we rely on clients showing up to their appointments they chose to book in for as filling appointments with barely any notice is extremely hard and more than likely cannot be filled at short notice. When an appointment is booked in we stop other clients from being able to book that appointment for you, choosing to cancel last minute appointments mean that others cannot take that spot and we cannot earn the income we needed to for that spot so please be respectful and give as much notice as possible/ use the quick and easy reschedule button in our booking system before the 48hour mark so we have a chance at finding someone to replace the appointment.


Please talk to Capital Lashes if any of the following conditions apply to you BEFORE booking the appointment;

  • You have had an allergic reaction to lash extensions in the past (puffy, itchy, or red eye lids).

  • You currently have a lot of damage from a previous salon

  • You are currently on or recently used any heavy medications such as antibiotics, steroids, heavy antidepressants etc

  • You are allergic or sensitive to any instruments, fumes, tapes, cleansers, eye gel pads, adhesives or removers

  • You have a history of claustrophobia or epilepsy

  • You have a history of recurrent eye or tear duct infections

  • You have a history of dry eyes or Sjogren’s Syndrome

  • You have recently had laser eye surgery

  • You are taking Roaccutane

  • You have cuts or open wounds in your eye area

  • Recent microblading/ brow or eyeliner tattoos

  • A recent lash lift (within last 6 weeks) if getting a lash lift

Please contact the salon if you believe there is anything we should be aware of before booking in for your treatment.

Eyelash extensions/ Lash lifts/ Waxing/ Laminations/ Henna may also not be suitable for everybody. You agree that if you experience anything out of the ordinary to contact the salon straight away. All deposits are non refundable and Capital Lashes' lash technician's have the right to decline you as a client for any reason including but not limited to; lash/brow/skin health problems, unrealistic expectations of the service, health restrictions, inappropriate behaviour, or if you have been deemed a high risk of cancelling/ no showing to appointments or not respecting these terms of service that you have agreed to when making a booking.

In order to make an appointment you must agree to these terms of service.

You will be required to sign a digital consult form in your initial consultation agreeing to these terms too.